GoHighLevel's refund policy is that all fees are non-refundable: HighLevel's terms of service say every fee it assesses, including subscription fees and communication surcharges, is non-refundable, that unused or cancelled pre-paid services are non-refundable, and that HighLevel can issue or deny a refund or credit in its sole discretion. You can cancel through your account, a support ticket or by phone, fees keep accruing until the cancellation takes effect, and unused wallet funds can become HighLevel's property 30 days after cancellation. After termination HighLevel keeps your data for 90 days and releases purchased phone numbers within 14 days. We read the terms on October 18, 2026; this page summarises, and you should read the source.
What does GoHighLevel's refund policy say?
GoHighLevel's terms say all fees are non-refundable, subscriptions are billed in advance and renew automatically, and any refund or credit is at HighLevel's sole discretion.
| Topic | What the terms say (short quotes) |
|---|---|
| Billing | Subscription fees are "billed in advance" on a monthly or annual basis and the subscription "will automatically renew". |
| Refunds | "All Fees assessed by HighLevel are non-refundable, including subscription Fees, Communication Surcharges". |
| Discretion | HighLevel "reserves the right to issue or deny a refund or credit in its sole and absolute discretion". |
| Prepaid time | "Unused or cancelled pre-paid services are non-refundable." |
| Wallet funds | Unused wallet funds will "automatically become the property of HighLevel" 30 days after cancellation. |
| Cancelling | You may cancel through your Platform Account or a support ticket; "No refunds will be provided for your failure to properly cancel". |
The section numbers on the HighLevel page are not printed, so we do not cite them. We read the terms in full on the date above and quote only short phrases; the source page controls.
- Day 0Cancellation takes effect; fees accrue until then
- Within 14 daysPhone numbers bought through the platform are released
- 30 daysUnused wallet funds can become HighLevel's property
- 90 daysAccount data retention ends; it may be permanently deleted
Source: HighLevel terms of service, read October 18, 2026
What happens to your data and phone numbers when you cancel GoHighLevel?
When you cancel GoHighLevel, HighLevel keeps account data for 90 days before it may delete it, and phone numbers bought through the platform are released within 14 days.
| Item | What the terms say |
|---|---|
| Account data | HighLevel will retain data associated with your account for 90 days after termination, and after that may permanently delete it. |
| Phone numbers bought through the platform | Released within 14 days of cancellation or termination. |
| Numbers you ported in | The number belongs to the sub-account owner. |
| Personal data of your contacts | You are responsible for deleting or anonymising it when your account ends, as the law requires. |
| Trials | Trial periods are not intended to be used consecutively. |
The practical lesson: export your contacts, pipelines and workflow documentation before you cancel, not after, and port important phone numbers out first. See how we migrate between CRMs if you are leaving for another platform.
How to avoid paying for GoHighLevel you do not want
- Put the trial end date in your calendar the day you start. Billing starts automatically when the 14 days end, per the pricing page. See the free trial.
- Stay on monthly billing until the first quarter proves the build. See annual vs monthly.
- Keep the wallet small. Set the auto-recharge amount low, because unused funds can be forfeited. See the wallet guide.
- Cancel in writing (support ticket) and keep the confirmation. A failed cancellation is not refunded.
- Export first. Contacts, pipelines, snapshots and a written map of the workflows.
Sources and further reading
Checked at the time of writing; prices, features and policies change. Checked 2026-10-19.
- HighLevel terms of service: billing in advance, auto-renewal, non-refundable fees, cancellation (sections on fees, refunds and cancellations; no date shown); every quote, retention period and release period on this page
- HighLevel pricing page: billing begins automatically at the end of any free trial unless canceled (read 2026-10-19)
Frequently asked questions about GoHighLevel's refund policy
Does GoHighLevel give refunds?
Its terms say all fees are non-refundable and that refunds or credits are at HighLevel's sole discretion. Do not plan on one.
Can I get a refund if I forget to cancel the trial?
Treat a refund for forgetting to cancel the GoHighLevel trial as unlikely. The terms say no refunds for failing to cancel properly, and billing starts automatically after the 14-day trial.
What happens to unused wallet balance?
The terms say unused wallet funds can become HighLevel's property 30 days after cancellation, so do not over-fund the wallet.
How long does GoHighLevel keep my data after I cancel?
90 days after termination, then it may be permanently deleted, per the terms.
What happens to my phone numbers when I cancel?
Numbers bought through the platform are released within 14 days. Numbers you ported in belong to the sub-account owner.
How do I cancel GoHighLevel?
Through your Platform Account or by submitting a support ticket, per the terms. Keep written confirmation.
Is this legal advice?
No, it is a summary of a contract by an implementation company. Read the terms and ask a lawyer about your own position.