GoHighLevel for TRT clinics is a front-office system: it answers every inquiry within a minute, qualifies and books the first consultation, schedules lab and follow-up visits with reminders, tracks renewals and membership billing, and brings lapsed patients back, while prescribing, clinical records and anything a regulator treats as medical practice stay with your clinicians and your EHR. Because testosterone is a Schedule III controlled substance in the US and telehealth prescribing rules can differ by state and change over time, the build starts with what your counsel and medical director allow, not with the automations. Platform costs: HighLevel from $97 a month, plus the $297 a month HIPAA add-on if patient information is stored (HighLevel pricing). Our build for a single clinic is $500 to $4,000 one-time, quoted in writing after a free 30-minute call. This is information, not legal or medical advice.
What does a TRT clinic need from its CRM?
A TRT clinic needs its CRM to answer inquiries instantly, remind patients before consultations and lab dates, and bring patients back for follow-ups, all of which can be built in GoHighLevel.
| Stage of the patient journey | What goes wrong without a system | What we build in GoHighLevel |
|---|---|---|
| Inquiry from ads, search or referral | Leads wait hours and book elsewhere | Instant text and email, an assigned coordinator and a booking link. See speed to lead |
| First consultation | No-shows, intake forms not completed | Reminders and a form link before the visit. See appointment reminders |
| Labs and follow-up visits | Patients forget the next step | A date field per patient and reminders from the Custom Date Reminder trigger |
| Ongoing care and membership | Renewals and failed payments slip | Renewal reminders and a payment-problem workflow with careful wording |
| Lapsed patients | Nobody contacts them after the last visit | A reactivation sequence with a specific reason to return |
| Reviews | Happy patients never post | An ask to every patient, never only the satisfied. See review requests |
The pipeline for the first visit is the same pattern as the other clinics on our healthcare page; what differs is the follow-up cycle and the compliance care around it.
- Minute 0Inquiry answered and consultation offered
- Before the visitReminders and intake forms
- After the visitLab and follow-up dates set
- Before each dateReminder from the date field
- No visit for a set periodReactivation, then stop
What to settle before building GoHighLevel for a TRT clinic
- Who may text what. Texting protected health information is a policy decision. Keep reminders generic: "your appointment with {{location.name}}" and no medication, test or condition names.
- The HIPAA add-on and a BAA. If forms, notes or messages hold health details, you need the add-on and a signed BAA; HighLevel says SMS/MMS, notes and custom fields can store protected health information. See the HIPAA add-on cost and is GoHighLevel HIPAA compliant.
- Telehealth and prescribing rules. These can vary by state and by drug schedule, and they change, so check current rules. They shape which steps are automated and which a clinician must do. Your counsel decides, and we build to that policy.
- Advertising rules. Claims about treatment results are regulated by the FTC (see its health products compliance guidance), the platforms and state boards. Our templates are not legal review.
- Consent and registration. A2P registration and documented opt-in before any marketing text. See the compliance checklist.
The workflows a GoHighLevel TRT clinic build includes
| # | Workflow | Starts when | Stops when |
|---|---|---|---|
| 1 | Instant inquiry response | A form, call or ad lead arrives | They reply or book |
| 2 | Consultation reminders | A consultation is booked | It is cancelled or rescheduled |
| 3 | No-show recovery | Status set to No-show | They rebook, or after about a week |
| 4 | Intake paperwork chase | Forms not completed before the visit | Forms completed |
| 5 | Lab and follow-up scheduling | A follow-up date is within the window | The visit is booked |
| 6 | Renewal and payment reminders | A renewal date approaches | Payment received |
| 7 | Lapsed-patient reactivation | No visit for a set period | They book or opt out |
| 8 | Review request | A visit is complete | The review link is clicked |
What does GoHighLevel for a TRT clinic cost?
HighLevel's subscription is billed by HighLevel ($97, $297 or $497 a month; see the plan comparison), with texts and email billed by use (see usage costs). The HIPAA add-on is $297 a month. Our one-time build is $500 to $4,000 for a single clinic and a custom quote for several locations; the first call and the audit are free. Estimate the total with the cost calculator.
Sources and further reading
Checked at the time of writing; prices, features and policies change. Checked 2026-10-19.
- eCFR: 21 CFR 1308.13, Schedule III (lists testosterone among anabolic steroids in Schedule III)
- FTC: Health Products Compliance Guidance: health claims need competent and reliable scientific evidence
- HighLevel: HIPAA Compliance With HighLevel (help article, modified June 11, 2026): accounts are not HIPAA compliant by default; the $297 a month add-on includes a signed BAA with the agency; the add-on cannot be cancelled or refunded once purchased
- HighLevel pricing page: Starter $97, Unlimited $297 and Agency Pro $497 a month, HIPAA add-on $297 a month, unlimited contacts and users on all plans
- HighLevel: Custom Date Reminder workflow trigger: fires before, on or after a date field; skips contacts with no date; two triggers in one workflow for before and after
- HighLevel: US phone number registrations (A2P 10DLC): registration is required when sending SMS or MMS to US recipients
Frequently asked questions about GoHighLevel for TRT clinics
Can GoHighLevel be used for a TRT clinic?
Yes, as the front-office and communication system around your EHR. Clinical decisions, prescribing and medical records stay with your clinicians and your clinical software.
Does a TRT clinic need the HIPAA add-on?
If the account holds protected health information, yes: the $297 a month add-on and a signed BAA are the starting point. Ask your compliance adviser what counts as protected information in your setup.
Can I text TRT patients with GoHighLevel?
Technically yes, you can text TRT patients with GoHighLevel, with registration and consent. What the messages may say is a policy and legal decision. Keep reminders generic and never name a drug, test or condition.
How do I follow up with leads who do not book?
A short sequence over about a week, with a stop when they reply or book, then a move to a nurture list. The cadence is in our speed to lead and no-show guides.
How much does it cost to set up GoHighLevel for a TRT clinic?
$500 to $4,000 one-time with us for a single clinic, quoted in writing, plus HighLevel's plan and the HIPAA add-on. See setup cost.
Do you handle telehealth rules for us?
No, we build to the policy your counsel and medical director give us. We are an implementation company, not a law firm.